Welcome to the future of search in your Verint Community! SmartChat by Social Edge Consulting is here to revolutionize how you interact with your community content. Leveraging advanced conversational AI, SmartChat transforms your search experience with instant answers, tailored results, and an overall boost in user satisfaction. Say goodbye to conventional keyword search and embrace a new way of finding information with contextually relevant responses.

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Guidelines for Using SmartChat

1. Be Clear and Specific: Frame your queries as clearly as possible to help SmartChat understand your intent. Provide any relevant details that could narrow down the search results.

2. Use Natural Language: Speak to SmartChat as if you were talking to a person. You don’t need to use specific keywords; natural language works best.

3. Stay On-Topic: Ensure your questions are relevant to the content within the community to get the most accurate and useful responses.

4. Respect Privacy: Avoid asking about or sharing sensitive personal information. SmartChat is designed to keep your content secure, but maintaining privacy is always essential.

5. Provide Feedback: If you encounter any issues or have suggestions for improvement, please let us know so we can enhance the SmartChat experience.

Types of Questions to Ask SmartChat

General Information

• Examples:

  • "What is today's date?"

  • "What is today’s time?"

  • “What is your purpose?”

Content Retrieval

• Examples:

  • "Show me posts about project management."

  • "Find articles related to customer satisfaction surveys."

  • "Search for discussions on best practices for remote work."

  • "Retrieve the latest community guidelines document."

User Assistance

• Examples:

  • "How do I change my profile settings?"

  • "Where can I find the community guidelines?"

  • "How do I update my email address in the system?"

  • "What’s the process for requesting a new feature?"

Technical Support

• Examples:

  • "I’m having trouble accessing a document. Can you help?"

  • "How do I report a technical issue with SmartChat?"

Best Practices and Tips

• Examples:

  • "What are some best practices for using the community forums?"

  • "Can you suggest tips for effective collaboration?"

  • "How can I optimize my profile to connect with more people?"

  • "What are the recommended strategies for engaging in discussions?"

By following these guidelines and using SmartChat to ask well-defined questions, you’ll unlock a smoother, more intuitive search experience that meets your needs efficiently. Enjoy exploring the enhanced capabilities of your Verint Community with SmartChat!

Support

Need support or want to talk to us?  Please send an email to:

support@socialedgeconsulting.com