About the Subscription Management Bundle

The Social Edge Subscription Management Bundle includes Automation Rules to help tailor a user’s subscription and notifications to the goals of your community.

Key Features: 

1. Easy to use automations

2. Four automations to help you better manager users’ subscriptions and notifications 

Terms

​​Let’s speak the same language, shall we?

• Register - A user becomes a community member by registering or logging in through SSO

• Join/Add - A user can join a group or be added to a group

• Subscription - refers to a subscription to a daily or weekly digest of a group, or a subscription to an application within a group

• Digest settings - when a user joins, the user can subscribe to a daily or weekly digest, or not be subscribed at all

• Notification settings - when a user joins or is added to a group, the user can subscribe to applications and notifications will be on

• User Settings - a user can manage the notification settings for the Activity from their Subscriptions, Activity from their Network, Activity related to the content they write, Activity from their Calendar events, and Activity from Moderation (if they are a moderator). A user can enable or disable these notifications, and if enabled, the user can turn on or off Email and/or Live Alert

Subscription Management Bundle Rules Included

Rules included are:

• Add Users to a Group and Subscribe to Applications When They Register

• Subscribe Users to a Daily/Weekly Digest When They Register

• Set User Default Notification Settings When They Register

• Subscribe Users to Applications and Digests When They Join a Group

Installing the Automation Rules

Installation is simple using Verint's Automation Studio. 

• You will receive an email with a link to download the Automation Rules as a Zip file

• Unzip the Zip file on your device and you will see each rule is its own XML file

• Import and configure the Automation Rules / Automations per Verint's documentation

  Verint 11 How do I configure automations for my community?

  Verint 12 https://community.telligent.com/community/12/w/user-documentation/62977/how-do-i-configure-automations-for-my-community

Add Users to a Group and Subscribe to Applications When They Register

Allows the administrator to specify a group(s) a user will be added to when they register. The administrator can also set the default Applications the user will be subscribed to. Developed by Social Edge.

Configuration:

Group(s)

Select one or more groups to add users to.

Application(s)

Enable applications the user will be subscribed to for the groups added above.

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Run this automation for existing users in the community

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Open

Subscribe Users to a Daily/Weekly Digest When They Register

Allows the administrator to specify a group(s) a user will be subscribed to with Daily or Weekly Digests when they register.  Developed by Social Edge.

Configuration:

Group(s) for Daily Digest

Select groups (or none) a user will be subscribed to with a Daily Digest when they register

Group(s) for Weekly Digest

Select groups (or none) a user will be subscribed to with a Weekly Digest when they register

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Run this automation for existing users in the community

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Open

Set User Default Notification Settings When They Register

Allows the administrator to set the default user notification settings when a user registers. An administrator can enable or disable settings for Activity from a user’s Subscriptions, Activity from their Network, Activity related to the content they write, Activity from their Calendar events, and Activity from Moderation (if they are a moderator). A user can enable or disable these notifications, and if enabled, the user can turn on or off Email and/or Live Alert. Developed by Social Edge.

Configuration:

<Same as User Settings>

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Run this automation for existing users in the community

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Subscribe Users to Applications and Digests When They Join a Group

Allows the administrator to specify a group(s) that sets default Application subscriptions and/or a  Daily/Weekly Digest subscription for the user when they join the group(s). Developed by Social Edge.

Configuration:

Group(s)

Select group(s) to apply subscription settings when a user is added

Applications

Enable applications the user will be subscribed to for the groups added above.

Digest

Set digest the user will be subscribed to for the groups added above.

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Run this automation for existing users in the community

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Support

Need support or want to talk to us?  Please send an email to:

contact@socialedgeconsulting.com