How to Configure & Use the Verint Video Manager

Owned by Sara Collins
Last updated: Sept 23, 2024
8 min read

About the Verint Video Manager

With this new video manager tool, you now have the ability to insert Brightcove, Youtube, Vimeo, as well as videos from other platforms, inline into posts via the Rich Text Editor. The plugin works with three services for processing and inserting videos in the community. 



The Verint video manager offers support for Brightcove video files through uploading and transcoding video files from the file system to the RTE.



This tool continues to support Youtube and Vimeo. Additional information about the video will be downloaded from YouTube/Vimeo APIs to the community (title, description, tags, thumbnail), this metadata will be used to find the video when using community search.



Verint Video Manager Product Overview Image

 

Key Features: 

  1. The ability to insert Brightcove videos inline within any RTE

  2. A clean and clear display of videos within the page view

  3. Additional information about the video type used within metadata

 

List of Functionalities Supported by Managed Videos

  • Rating - The ability to rate videos by 5-star rating control.  

  • Search - The ability to find and view videos in search results by video name, description, or tags. 

  • Search visibility - The ability to exclude a Media Gallery video from community search results. Instead, when a video is searched, it links to content where first embedded.

  • Metadata - The ability to edit video by changing the name, description, tags, or thumbnail

  • Sharing - The ability to re-embed video in the community

  • Notifications about successful video processing (live alerts and emails)

  • Notifications about failed processing (live alerts and emails)

  • Video preview in RTE for YouTube and Vimeo

Additional Plugin Features



  • Adaptive (aspect ratio) and mobile view support (keep aspect ratio + full width)

  • Configurable Verint email templates for successful/failed video processing

  • Multilingual support for static text (live messages, email templates, widget viewer)

  • Video metadata synchronize from community to Brightcove Studio (name, brief description, tags, and thumbnail)

  • (note: edits in Brightcove studio not synced back)

  • Ability to set custom Brightcove Player and Transcoding profile in the configuration panel

  • Verint Script API support to work with managed videos (embedding video into other widgets, data about managed videos)

 

Components



  • Plugin

    • Widgets

      • Video Manager Viewer

    • Job

      • Video Manager Job

      • Video Manager Cleanup Job

      • Video Manager Content Check Job

    • Notifications

      • Video Manager Complete Notification

      • Video Manager Failure Notification

    • REST

      • Media endpoint

      • Media rating endpoint

    • CFS

      • Video Manager File Store (for thumbnails)

    • Script API

      • Video Manager Media Script API



Supported Content Types to Insert Video (Verint)



  • Blog Post

  • Forum Thread

  • Forum Reply

  • Media

  • Comment

  • Wiki

  • Status Message

  • Idea

  • Calendar Event

  • Articles (V12)



Supported Video File Extensions (Brightcove)

  • .webm

  • .mp4

  • .mov

  • .m4v

  • .wmv

  • .avi

  • .mpeg

  • .mpg

  • .mkv

  • .asf

  • .flv

  • .ogg

  • .qt

  • .rm

  • .m2v

  • .ogv

  • .3gp

 

Uploading a Video File from a Local Instance 

  1. Navigate to the area in which you would like to upload a file

    1. NOTE: Please ensure you are doing so in a rich text editor

  2. Choose to create a piece of content 

  3. Within the rich text editor click insert -> image/video/file

Navigate to a rich text editor - click insert - image, video, file

  1. Click upload and select a file 

  1. Wait for the video to fully upload, render and retrieve metadata and then the additional fields will display. 

  2. Once it has the window will extend with more configuration options 

NOTE: This metadata is not searchable within Verint but is within Brightcove. 

Dimensions: The size of the video within the available area - if you would like the original size of the area, please select custom size from the drop-down list and for dimensions enter 0 x 0.

Subject: The uploaded file name - it can be changed and will be displayed towards the top of your video preview. 

Brief Description: Provide a description for your video (please note this is not searchable in Verint) and it will be displayed underneath your subject within your video preview. 

Tags: Set searchable tags for this video - please note these tags are not searchable in Verint but are searchable in Brightcove. 

Video Visibility in Search Results: If you want your video to be searchable by title please set this to visible otherwise set it to hidden.

Parent Content: If this video is used in multiple different areas within your site, you can select which parent you would want it to pull up in search. For example, if the same video is housed in a blog post, a wiki post, and a forum post, you could select the blog post as the parent content and when a user searches on that video the search result will bring them to the blog post, but not the wiki or forum post. 

Poster: Upload an image to use as the poster for this video (a poster is the still image being displayed before playing a video). This poster does not appear anywhere in Verint, but does appear in Brightcove. 

 

Uploading a Video from a URL (Youtube & Vimeo)

  1. Navigate to the area in which you would like to upload a file

    1. NOTE: Please ensure you are doing so in a rich text editor

  2. Choose to create a piece of content 

  3. Within the rich text editor click insert -> image/video/file

  1. Insert your link and wait for it to upload 

  1. Wait for the video to fully upload, render and retrieve metadata and then the additional fields will display.

  2. Once it has the window will extend with more configuration options 

NOTE: This metadata is not searchable within Verint but is within Brightcove. 

Dimensions: The size of the video within the available area - if you would like the original size of the area, please select custom size from the drop-down list and for dimensions enter 0 x 0.

Subject: The uploaded file name - it can be changed and will be displayed towards the top of your video preview. 

Brief Description: Provide a description for your video (please note this is not searchable in Verint) and it will be displayed underneath your subject within your video preview. 

Tags: Set searchable tags for this video - please note these tags are not searchable in Verint but are searchable in Brightcove. 

Video Visibility in Search Results: If you want your video to be searchable by title please set this to visible otherwise set it to hidden.

Parent Content: If this video is used in multiple different areas within your site, you can select which parent you would want it to pull up in search. For example, if the same video is housed in a blog post, a wiki post, and a forum post, you could select the blog post as the parent content and when a user searches on that video the search result will bring them to the blog post, but not the wiki or forum post. 

Poster: Upload an image to use as the poster for this video (a poster is the still image being displayed before playing a video). This poster does not appear anywhere in Verint, but does appear in Brightcove. 



Uploading a Video File from a Local Instance (Brightcove)

  1. Navigate to the area in which you would like to upload a file

    1. NOTE: Please ensure you are doing so in a rich text editor

  2. Choose to create a piece of content 

  3. Within the rich text editor click insert -> image/video/file

  1. Click upload and select a file 

  1. Wait for the video to fully upload, render and retrieve metadata and then the additional fields will display.

  2. Once it has the window will extend with more configuration options 

NOTE: This metadata is not searchable within Verint but is within Brightcove. 

Dimensions: The size of the video within the available area - if you would like the original size of the area, please select custom size from the drop-down list and for dimensions enter 0 x 0.

Subject: The uploaded file name - it can be changed and will be displayed towards the top of your video preview. 

Brief Description: Provide a description for your video (please note this is not searchable in Verint) and it will be displayed underneath your subject within your video preview. 

Tags: Set searchable tags for this video - please note these tags are not searchable in Verint but are searchable in Brightcove. 

Video Visibility in Search Results: If you want your video to be searchable by title please set this to visible otherwise set it to hidden.

Parent Content: If this video is used in multiple different areas within your site, you can select which parent you would want it to pull up in search. For example, if the same video is housed in a blog post, a wiki post, and a forum post, you could select the blog post as the parent content and when a user searches on that video the search result will bring them to the blog post, but not the wiki or forum post. 

Poster: Upload an image to use as the poster for this video (a poster is the still image being displayed before playing a video). This poster does not appear anywhere in Verint, but does appear in Brightcove. 

 

Support

Need support or want to talk to us?  Please send an email to:

contact@socialedgeconsulting.com