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Uploaded Jive Videos on new Aurea Video Service do not display in Tile (JVIDEO-145)

Make sure you have the latest version of our Video Tile version 2.2, which has been updated to work with Aurea’s new video service. See Configure Video Tile

Recently, Aurea announced changes to the underlying hosted Video platform for Cloud Customers, and there was an unexpected change that is preventing any videos uploaded after June 21 from displaying in the tile. 

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  1. Follow the standard steps for uploading a new Video in Jive (create, upload file, add description, choose place, save). When publichsedpublished, identify the URL in a browser, e.g. https://yourcommunity.com/videos/1234

  2. While still on that page, add "/api/v3" to the end of the URL and enter, e.g.  https://yourcommunity.com/videos/1234/api/v3

  3. On that page, look for the word "downloadOptions" and there is a URL next to it, copy that, e.g. https://yourcommunity.com/api/core/v3/videos/downloadOptions/9876543, and open that URL in the browser and look at the page.

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