How to set the Expert Center so Experts can only Reply to Questions and Members can only Ask
Follow-up directions after our conversation about who should be able to reply to an Expert Center Non-Confidential Question.
Because the “ask” is for the the Expert to only reply, this means the original requester will not be able to reply back to the Expert. They will be able to like the reply.
You may want to think about putting on the Forum page or on the Thread page a note that states:
If you have follow up questions, please create a new question for this Expert.
Expert Site Roles Clean Up
Go to the Admin Console
Membership > Roles
Find the Site Role you need to modify (example: Expert Center - Executive Coaching Expert Center)
Click the role name and then you will see “edit”, click “edit”
Remove anyone who is not an expert for that Expert Center Topic Area and/or add the new Expert Member
Update the Expert Topic “Member” Role Permissions
Navigate to the Expert group
Click Pencil
Click Manage group, Permissions
Click Members
Scroll. down to “Forum Permissions”
Uncheck “Create Reply”
Click the blue Save button at the top of the management console and wait for message that changes have been made
Click X to close
Remove any irrelevant roles from that group
Navigate to the Expert group
Click Pencil
Click Manage Group, Members
Click Roles Tab
Only use that particular Expert Center Site Role
Click on the Site Role you wish to remove, and click the more drop down to remove that Role
Support
Need support or want to talk to us? Please send an email to: