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  • The Jive Video issue above only affects Jive-n Cloud customers at this time. It does not affect Jive-n 9.X Hosted or On-Premise customers, and does not affect Khoros-JX customers.

  • Jive videos uploaded to your cloud site before June 21 should display fine, as long as the Video tile doesn't also include Jive Videos in the gallery that were uploaded after June 21.

If a Video uploaded after June 21 is used in a tile, the video won’t load and appear like below:

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Workarounds

If your Video Tile will not play any videos, remove any newly-created videos, so that the Tile only includes external videos or Jive videos uploaded prior to June 21.

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