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The issue only affects Jive-n Cloud and Khoros-JX Cloud customers at this time. It does not affect Jive-n 9.X Hosted or On-Premise customers.
Steps to reproduce
Create content in a place
Add a structured outcome
Add a Jive activity tile to a page in the place and view current activity
Go back to the document and "Unmark" the structured outcome
The tile should display “Something went wrong”
The root cause of the issue is that the Jive Activity Tile will return zero results when the content is unmarked with a Structured Outcome.
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Follow these steps to partially restore the activity feed
Go to the most recently updated content items
Add a comment
Delete the comment
The Activity Tile should show the most recent activity.
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To capture informaiton for an Aurea ticket, follow these instructions below
Open a Space, Group or Project in your community e.g. https://yourcommunity.com.com/community/sample
While still on that page, add "/api/v3" to the end of the URL and enter, e.g. https://yourcommunity.com/community/sample/api/v3
On that page, look for the word "activity" and there is a URL next to it, copy that, e.g. https://yourcommunity.com/api/core/v3/places/12345/activities, and open that URL in the browser and look at the page.
In a new tab, open the “Content” page of the place, open the most recent content item
Mark the content with a structured outcome, then immediately unmark the structured outcome on the content
Open the URL from step 3 and if the page is generally empty, like below, then you can reproduce the error
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Last updated June 30, 2020
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