About Keyword Alerts

With the Keyword Alerts, you can set up notifications when a product or platform is being discussed to ensure that discussions and questions are answered by your SMEs. Simply set up a keyword alert and the SME you specify will automatically receive an email with the keyword and link to the discussion, so they do not miss a thing. 

Key Features include:

• List keyword(s) that you can create alerts for.

• You can add, modify, or remove keywords from the plugin at any time. 

• The plugin allows for many alerts to be set up per community and individuals

• Email address for the alert recipient(s) associated with each keyword. 

• Custom email template that you can customize with your own language and organization's branding 

For example, you could set up an alert for the keyword "GDPR Regulations" and have the notification sent to the email addresses gdprsupport@mycompany.com and/or john@mycompany.com. In this example, if the phrase "GDPR Regulation" is mentioned in a discussion, the SME is immediately sent an email and can respond and/or add additional detail as needed.

Configuration instruction Plugin Installation Instructions

1. Go to the homepage of your instance

2. Choose the pencil on the top right corner

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3. Chose the “Administration” button

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4. Type “interceptor” in the search bar to find the plugin

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2. Choose the “Forum Create Interceptor Plugin” button to go to the email template

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2. Check the box “Enabled,” Type the same Email address you have in Site>Email Options in the “From Email” and click “Save”

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2. Choose “Templates”  Tab

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3. Press “Forum interceptor email template for notifications” section

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4. In the RTE edit the email template

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5. Press the “Save” button to save your changes

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Create Keyword Rules

1. Navigate to the Administration Console

2. Select the Pencil in the top left corner of the screen

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3. Select Administration

4. Search for Keywords
   

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2. Select the Keywords Rule
   

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2. Switch on the “interceptor” plugin

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2. Press the “Save” button to save your changes

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2. Press the “+Rule” button to add the rule

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2. Fill all fields

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   Description of the fields and control elements

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2. When fields were filled press the purple "Save" button AND the blue “Save” button

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Import the Roles from a CSV File (Optional)

1. For importing the roles from the “.csv” file press the “Choose file” button(optional)

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2. Choose csv file 

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2. Press “Send” button – Here is the view of the CSV file which was uploaded:
   

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2. Refresh the page (press button on the keyboard)

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2. Click the “Save” button

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To Test Rules

1. Navigate to any group

2. Create a piece of content, reply, or comment

3. Use a keyword you have a rule for

4. Check your email for the Keyword Email that was used

Support

Need support or want to talk to us?  Please send an email to: support@socialedgeconsulting.com

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