Search Tile Configuration v. 3.0

Current Version: 3.0. or 3.0.2

If you have an older version, please refer to this guide instead:

What’s New

Configuring the Search Tile

  • Parts of the Search Tile can now be customized to display personalized content based on user's language (site administrator must set display option for language preferences in the configuration panel).

  • Improvements to search results including ability to display collapsed search results, adding filters to restrict place results to subspaces, highlighting search terms in the results as well as making promoted terms visually distinct. In addition, the tile has been updated to meet accessibility requirements.

If you have more than one language available for set up in your tile, choose which language that the Search Header and any other Customizable Tabs or Search Results Calls to Action this will be displayed in. The default preference is English. After you’ve configured in one language, if you pick another language, you’ll be asked if you want to display the same features for the second language (by copying the settings) or “create from scratch”. Refer to for more details on the multi-language set up.

  1. To access the tile’s configuration panel, click the gear icon in the upper right corner of the tile.

You are now ready to configure the tile.

 Save All now before moving on to the next section. Scroll to the bottom of the tile and click the Save All button.

You are not required to save after editing each section, but we recommend you do to avoid accidentally closing the configuration panel without saving. You can click Cancel to cancel all your changes and leave the configuration panel.


Configure the Search Results

If there no additional languages have been set up, your tile configuration will look like this.


Otherwise, it will look more like this


  1. Select Search Result Section from the Tile Menu. 

  2. Configure the Search Panels

    • This feature allows you to add separate filters to the search results, focusing the search tile on different Places and types of content. We recommend filling in a few tabs for best results. Repeat steps 3-6 below for additional panels. 

    • Click the + to add additional search result panels

      • Note: You can add up to 10 panels

  3. Add a title to each search result section. For example, “Documents” or “Answers.”

  4. Select the Place(s) you want the Tile to search. Click the + Add place button to restrict search to specific places(s). 

    • Note: This field is optional. If you leave it blank, the tile will search the entire community.

  5. Select Open results in a new window or leave unchecked

  6. Choose your Content Results 

    • To show all content types, leave Restrict to content type blank. To restrict results, enter content type in the text box. Use a comma for multiple content types (e.g. document, discussion). See below regarding Discussions and Questions in Jive 9x (hosted/cloud).


Version 3.0.2 fixes a bug in which if only Discussions were selected, both Discussions and Questions still were displayed in the search results. However, there’s a difference between the Cloud version vs. Jive 9.x (hosted, on premise).

Jive Cloud - we can show Discussions and Questions together or separately

  • Configure panel for displaying Discussions and Questions - it will show both

  • Configure panel for Discussions - it will show just Discussions

  • Configure panel for Questions - it will show just Questions

Jive 9.x - we can't show Discussions and Questions separately due to a limitation in the API

  • Configure panel for Discussions and Questions - it will show both

  • Configure panel for Discussions - it will show both

  • Configure panel for Questions - it will show both

  • Choose from the additional data to display with the results(all options below are unchecked by default):

    • Show excerpt

    • Show author

    • Show creation date

    • Show modification date

    • Show Place

    • Show structured outcomes

7. Choose to display People Results by checking the optional box

8. Choose to display Places Results by checking the optional box

9. Save your changes. Scroll to the bottom of the tile and click the Save All button.

*Repeat the steps above for each search panel added.

Configuring the Theme


Select your brand colors for the following tile elements:

  • Search input area

    • Header text

    • Header background

    • Search box background

    • Search button

    • Search button hover

    • Search Box width

  • Results

    • Section header

    • Results title

    • Metadata

    • Excerpt

    • Results background

  • Footer

    • Footer text

    • Footer background

    • Button text

    • Button background

    • Dropdown background

    • Button hover

  • Set the Search Box width by dragging the slider to the desired percentage.

  • Enter any desired Placeholder text, which will indicate to users what the search field is for. For example, “I’m looking for…” or “Enter a search term.

  • Set the Rounded corners by choosing on or off from the dropdown menu.

Note: Leaving “search box background” blank will set this value to transparent. If you’re using the tile on a News page and your page has a darker background color, the search input will display on top of the background color; therefore, with enough contrast, the white search input will be visible.

Tip: You can type the basic colors into each color field. For example, red, blue, green, brown, black, white, yellow, purple, orange. For other colors, you can enter hexadecimal values. If you don’t know the hexadecimal value, convert your colors at

Note: This section also includes a preview, so you can see the Theme updates before you publish any changes.

Configure the Display Configuration Options

Update the Display Configuration options for the tile’s Header & Footer

  • Select a display option for Header mode from the following options:

    • Left header

    • Tabbed header

    • No header 

Left Header

Tabbed Header

No Header


  • Select a Display mode for the Footer mode  from the following options

    • Left footer

    • Centered

    • No footer

    • Legacy Footer*

      • *This will be an available option if you had HTML in the footer in the previous version of the Search Tile. You can choose to continue to use that, or use the configuration options to have a call to action.

Configure the Header

  • Configure the  Header text, which will appear in the search box. If the header is disabled in “display mode,” this text will be ignored. 


  • Add optional Sub-text, which will appear beneath your Header text in Left header display mode, or to the right of the Header text in Tabbed header display mode. 

    • Note: You can style your Sub-text with HTML, e.g. bold or italicize words or phrases, or add links.

  • Configure the Footer text by adding in optional copy for example, “Can’t find what you are looking for?” 

  • Add in Button text, for example, “post your question” “ask us” 

  • Choose the location you want the question to be posted to by searching for the appropriate place. 

    • Check the box below if you want to post the question in the current place

    • Check if you want the button to open in a new tab

Save your changes. Scroll to the bottom of the tile and click the Save All button. 

Configuring the Fonts

Configure Custom HTML

Configure Google Analytics

Copying your Tile Settings

Best Practices and Tips

Best Practice/Tip

How To…

Static Image URLs

Upload all your images and copy the Jive generated URLs for each uploaded image to a notepad before you begin configuring your slider. You will need to paste these image URLs into the image URL field. (See Section 1.4 above.)

Accent Color

Use darker colors for the accent color to enhance the visual effect of the slider. 



Keep your headlines concise to avoid text cutting off.  


Ask your branding team which Google Font is most similar to your brand font for the easiest font setup.

3 Column Layout

Be mindful when using the slider in the center of a 3-column layout as the width of the slider in that format can become as small as using the tile in a sidebar column. 

Action Links

Make your action link short and actionable like "Learn more", "Find out why", "Start exploring". Avoid text like "click here" or "click this button”.


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